Refund policy

Returns

We accept returns of new, unused, and unopened products within 30 days of the delivery date. Items must be returned in their original condition and packaging.

To start a return, please email info@sorociusa.com with your order number. We will reply with return instructions and the return address. Returns sent without a return authorization cannot be refunded.

Non-returnable items

Opened or used products, sale items, and special offers are final sale.

Return shipping

Return shipping costs are the customer's responsibility, and original shipping fees are non-refundable. We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

Damaged or incorrect items

If your order arrives damaged, defective, or incorrect, please email info@sorociusa.com with your order number and a photo of the item, and we will send a replacement or issue a refund.

Exchanges

We do not offer direct exchanges. Please return the item for a refund and place a new order.

Refunds

Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to the original payment method for the merchandise amount. Processing times may vary depending on your bank or card issuer.

Questions? Contact us at info@sorociusa.com.