We are 100% cruelty-free. We test all of our products on real people, not animals.
Yes. However, some of our products are chemical exfoliators. Although a small percentage is considered safe, we would recommend you to consult with their healthcare provider to get safety information if you are unsure.
All of our products are formulated in-house in South Korea.
Please send us a picture of your shipment and order number and we will send a new replacement right away!
Shipping
As of now, we only ship within the US and Korea (www.soroci.com). If you have any shipment inquiries to your country, please email us at info@sorociusa.com.
Standard shipment takes 3-9 business days. Please be advised that during holidays and promotions, we may encounter slight delays. We thank you in advance for your understanding.
Return & Cancellation
We recommend notifying us as early as possible. If your order has not been processed yet, please send us an email at info@sorociusa.com with your full name and order number with the subject title [Order Cancellation Request].
We will accept returns on unused and unopened products within 7 business days from their delivery date. Please email us at info@sorociusa.com for further assistance. Items that are opened or damaged may be denied a refund or exchange. Any additional shipping and handling fees will not be covered unless otherwise stated.
Unfortunately, we do not offer direct exchanges on any of our products.
Other
Please don’t hesitate to contact us at info@sorociusa.com. We will try to get back to you as fast as possible!
